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• Questions answered on this page:

1. What is Streaming Media?
2. How do I play Music and Video on UK screen?
3. Should I play low or high band media?
4. I keep getting an error message "can't find media files"!
5. The video doesn't play smoothly on my browser!

1. What is Streaming Media?

   Streaming media means that you don't have to wait for a video clip to download to your computer before you can view it - it will play near-instantly when you click on the clip. All the video clips on UK screen are streaming media.

2. How do I play Music and Video on UK screen?

   To play the Videos on UK screen you must first download a free Player .

   There are four different kinds of Media available on UK screen. Click the links below to download the appropriate software for each:

   i) Real Media

   - requires free RealPlayer software from real.com (look for RealPlayer Basic).

   ii) WindowsMedia

   - requires free Windows Media Player software from Microsoft.

   ii) QuickTime

   - requires free QuickTime player software from Apple.

   iii) MPEG

   - You can play with any of the above players.

3. Should I play low or high band media?

   In general, if you have a dial up modem then you should play low band media, and if you have a fast connection like ADSL or broadband cable then you can play high band media. The higher the speed of your connection, the better quality of video you get.

4. I keep getting an error message "can't find media files"!

   There are two reason for this:
   - The server where the media files are stored is down.
   - The owner of the media files didn't link them or upload them to his/her UKscreen page.

   Try again later

5. The video doesn't play smoothly on my browser!

   There could be a variety of different reasons for this:

   • Your ISP (The server you dial to connect to the Internet) does not have enough bandwidth to enable you watch the clip: this will be a problem when there are many users connected to their server.
   • You might be caught in a rush hour - this depends on your geographical location. If there are too many people using the Internet in your location, your connection will slow down.
   • There may be a problem with your telephone line: if there is any noise on the telephone line (audible as crackling when you make a call), then your modem may not be able to connect at full speed.

   In all of the above situations try the following:

   • Close all other applications on your computer apart from your web browser.
   • Try disconnecting and reconnecting to the Internet.
   • Play the low band clip if one is available.
   • Try again later!